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Refund and Replacement Policy

  • Because of the nature of these products, we do not accept returns or exchanges once an order has shipped.
  • All sales are final except in the two cases below.
  • Damaged in transit: if a vial arrives broken, cracked or with a compromised seal, contact us within 7 days of delivery with photographs of the item and the packaging. We will replace it or refund it.
  • Shipped in error: if you receive a product different from the one you ordered, contact us within 7 days of delivery. We will send the correct item or refund the order.
  • Refunds are issued to the original payment method within 5 to 10 business days of approval.
  • We cannot refund orders based on research outcomes, change of mind, or ordering the wrong compound or size.